Frequently Asked Questions

Shipping & Pick-up Information

Currently, our logistic partners are Champ Courier and Borzo Delivery (former Mr. Speedy).

Scheduling request are not available due to the delivery of orders depends on the availability of merchant and courier's schedule. If you're unsure on receiving the delivery yourself, you can ask someone you trust as a representative on paying and receiving orders on your behalf to ensure successful of deliveries.


Currently, we accept Dragonpay, Paymaya, Bank transfers (BDO), Check Payment (BDO), . We also accept Cash on Delivery.

For Dragonpay, please choose Dragonpay at checkout and select the payment method you prefer and follow the payment instructions to pay for your Obanana orders.

Orders & Returns

a. Search and look for the item you want to buy.
b. Click on the product you want to buy and click “Add to cart”.
c. Once you’re done shopping, click the cart icon and review the items in your cart that you wish to buy.
d. Once finalized, click “Checkout” and proceed for payment.
e. Input delivery information and choose payment method.
f. Once done with the payment, a confirmation will appear that your order has been successfully placed.

Once you place an order, you cannot edit or change your order. You must request for a cancellation at and order the item you want to obtain.